Order Cancellation Policy
How can I cancel my order?
You can cancel your order directly from the confirmation email within the first hour (60 minutes) after purchase.
Scroll down to the section “Changed your mind?” and follow the instructions.
If more than 60 minutes have passed, please contact us as soon as possible at:
📩 contact@orkaday.com
We will do our best to offer an alternative solution.
I cancelled my order by mistake. Can I restore it?
If your order was cancelled and you still wish to receive it, the fastest option is to place a new order on our website.
If you are unsure or need help, feel free to reach out to us and we will gladly assist you.
I cancelled my order but I’m not sure if it went through. Can you confirm it?
If you cancelled using the link in your confirmation email, you should receive a second email confirming the cancellation.
If you did not receive it, send us a message including your order number (#) to:
📩 contact@orkaday.com
We will verify the status for you.
I cannot find the cancellation option. What should I do?
In some cases, the automatic cancellation button may not appear (for example, for certain product types or special orders).
If that happens, contact us with your order number and your request to cancel or modify the order:
Our team will review your request and assist you directly.